Cast Iron Cookware and Carbon Steel Cookware

Our pans are so strong that they cannot be broken if used correctly. That's why we can confidently claim that they will last a lifetime. And we act accordingly: our pans come with a lifetime guarantee.

Yes, really.

So, keep your receipt well (and store it somewhere safe for a very long time). 

Is there any rust in your pan, or is the natural non-stick coating no longer perfect? Then follow the steps in the instructions to make your Skottsberg like new again. 

Oh yes, if you have played tennis with your pan, or it is broken due to falling, bumping or incorrect application of the instructions, then unfortunately we cannot guarantee this. But of course, you understand that, right?  

Stainless steel cookware

Our pans are so strong that, when used correctly, they cannot be broken. That's why we can confidently claim that they will last a lifetime. And we act accordingly: our pans come with a lifetime guarantee. Yes, really. So keep your receipt well (and for a very long time).

Over time, does it show that you use your pan a lot? Then clean it thoroughly. Follow the steps in the user manual to make your Skottsberg like new again.

Oh yes, if you have played tennis with your pan, or it is broken due to falling, bumping or incorrect application of the instructions, then unfortunately we cannot offer any guarantee. But of course you understand that too, right?

Other products

We offer a 2-year guarantee on all our products that are not pans. So if your serving board is damaged or broken, don't hesitate to contact us. The same applies to Skottsberg's cooking accessories. So keep your proof of purchase.

Please note: if you have used your board as a frisbee, we think that is very clever, but this will void the guarantee. The same applies if you drop it, bump it or ignore the instructions for use. Also, if your board is discoloured after use, that is not covered by the guarantee. Just so you know.

How can I report a complaint?

It is of course possible that a delivered item is defective and deviates strongly from what has been agreed.
In that case, please contact us so that we can find a solution together.

We assess: Whether there is a valid complaint. If so, how we will resolve the complaint and how we can prevent the complaint in the future. If you have a complaint, you can contact our customer service [email protected]. A substantive response will be given to the complaint within 14 days of receipt of the complaint.

Are you not satisfied with the handling of your complaint? Then you can submit the complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).